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A Guide to Live Chat Software

We talked to 1,259 users and discovered that live chat is a competitive and saturated space— which is a benefit to users. Prices are low, products are strong and free plans are generous.

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Customer Satisfaction

About this Guide

Wise Buyer publish in-depth guides to software (all our guides). We take inspiration from companies such as The Wirecutter. If you'd like to hear when we publish new guides, you can join our newsletter.

While the research for our buyer guides is a team effort, Steve Benjamins writes the guides. Steve founded Wise Buyer in late 2016. He’s also the founder of Site Builder Report— where he writes in-depth reviews of website and store builders. In the evenings he also makes music which you can listen to here.

We’re always trying to find ways to improve our guides so if you have any comments or suggestions please email

How we calculate customer satisfaction

Customer satisfaction is the percentage of users that we talked to that recommended the product. We talk to a minimum of 30 users / company in order to calculate the customer satisfaction. (If we're not able to find 30 users, we don't include the company in our guide.)

When was this guide published?

This guide was published Feb 14 2017.