A Guide to Live Chat Software
We talked to 1,259 users and discovered that live chat is a competitive and saturated space— which is a benefit to users. Prices are low, products are strong and free plans are generous.
Our work is supported by affiliate commissions, so we may earn a commission if you buy through our links.
Easy to use, with good pricing and mobile apps.98%
Users love it's free version.98%
Users love it's ease of use and generous free plan.98%
Easy to use with lots of features. Some users find it expensive.98%
Free live chat with video recording.96%
Simple live chat software.94%
Easy to use with good customer support.93%
Users like it's phone app and found it easy to use.93%
Users love the user interface.93%
Live chat and help desk software.93%
Known for being an alternative to Intercom.91%
Easy to use, customizable but no official app.90%
Live chat and help desk software.88%
Simple live chat software.88%
Good for existing Zoho customers.88%
Users complained about poor UX.85%
Support platform covering email, chat and messengers.83%
Live chat and help desk software.82%
Simple live chat software.82%
A new product that still needs some work.81%
Marketed as a product for the world's largest brands.79%
Simple live chat software.79%
About this Guide
Wise Buyer publish in-depth guides to software (all our guides). We take inspiration from companies such as The Wirecutter. If you'd like to hear when we publish new guides, you can join our newsletter.
While the research for our buyer guides is a team effort, Steve Benjamins writes the guides. Steve founded Wise Buyer in late 2016. He’s also the founder of Site Builder Report— where he writes in-depth reviews of website and store builders. In the evenings he also makes music which you can listen to here.
We’re always trying to find ways to improve our guides so if you have any comments or suggestions please email firstname.lastname@example.org.
How we calculate customer satisfaction
Customer satisfaction is the percentage of users that we talked to that recommended the product. We talk to a minimum of 30 users / company in order to calculate the customer satisfaction. (If we're not able to find 30 users, we don't include the company in our guide.)
When was this guide published?
This guide was published Feb 14 2017.