A Guide to Live Chat Software
We talked to 1,259 users and discovered that live chat is a competitive and saturated space— which is a benefit to users. Prices are low, products are strong and free plans are generous.
Our work is supported by affiliate commissions, so we may earn a commission if you buy through our links.
Company
Description
Customer Satisfaction
-

Live Chat
Easy to use, with good pricing and mobile apps.
98% -

MyLiveChat
Users love it's free version.
98% -

Tawk.to
Users love it's ease of use and generous free plan.
98% -

Intercom
Easy to use with lots of features. Some users find it expensive.
98% -

Smartsupp
Free live chat with video recording.
96% -

Formilla
Simple live chat software.
94% -

SnapEngage
Easy to use with good customer support.
93% -

Purechat
Users like it's phone app and found it easy to use.
93% -

Crisp
Users love the user interface.
93% -

HelpOnClick
Live chat and help desk software.
93% -

Zendesk Chat
Formerly Zopim.
92% -

Drift
Known for being an alternative to Intercom.
91% -

Olark
Easy to use, customizable but no official app.
90% -

LiveAgent
Live chat and help desk software.
88% -

Chatrify
Simple live chat software.
88% -

SalesIQ
Good for existing Zoho customers.
88% -

Userlike
Users complained about poor UX.
85% -

Casengo
Support platform covering email, chat and messengers.
83% -

HappyFox
Live chat and help desk software.
82% -

ClickDesk
Simple live chat software.
82% -

FreshChat
A new product that still needs some work.
81% -

Liveperson
Marketed as a product for the world's largest brands.
79% -

Chatnox
Simple live chat software.
79%
About this Guide
Wise Buyer publish in-depth guides to software (all our guides). We take inspiration from companies such as The Wirecutter. If you'd like to hear when we publish new guides, you can join our newsletter.
While the research for our buyer guides is a team effort, Steve Benjamins writes the guides. Steve founded Wise Buyer in late 2016. He’s also the founder of Site Builder Report— where he writes in-depth reviews of website and store builders. In the evenings he also makes music which you can listen to here.
We’re always trying to find ways to improve our guides so if you have any comments or suggestions please email steve@wisebuyer.com.
How we calculate customer satisfaction
Customer satisfaction is the percentage of users that we talked to that recommended the product. We talk to a minimum of 30 users / company in order to calculate the customer satisfaction. (If we're not able to find 30 users, we don't include the company in our guide.)
When was this guide published?
This guide was published Feb 14 2017.