What we learned by talking to WebsiteBuilder.com users.
84% Customer Satisfaction
Easy to Use — "It was easy to use, small bugs here and there, but appears to work well overall.", "Easy interface, I can update the site in seconds, it's just super easy. Anyone with a little bit of computer knowledge could use it.", "The builder itself is simple to use", "Very easy to create your website", "It's very users friendly and easy to use.", "I am a very basic, novice user - little to no website building experience and from my perspective it is easy to use and intuitive once you figure out the navigtation."
People Don't Like
Misleading Pricing — "The way that they advertise their pricing is very misleading.", "I don't love that any additional service is an add on. It can leave you feeling a little nickel and dimed.", "I found an auto payment link in my paypal account once I originally purchased... I suggest you check yours too since mine was for some ridiculous fee.", "they nickel and dime you for every little add on.", "Some painful points... the payment has an untrustfull form visual and no option to delete an outdated credit card. Also, hardly findable."
Poor Customer Support — "Awful customer support", "if you run into an issue, Support is almost non-existent", "the support is not great.", "Tech support is subpar and difficult to reach.", "I've personally spent over an hour on hold on several occasions, and, as of my last experience, phone support was completely unavailable on weekends."